Shipping policy

Shipping Policy

Processing Time

All of our products are custom-made to order. Please allow 3–5 business days for your item to be made and dispatched. You will receive a shipping confirmation email with tracking information once your order has been sent.

UK Shipping

We ship to all mainland UK addresses. Delivery is typically 1–2 business days after dispatch via Royal Mail Tracked or a comparable courier service. Shipping costs are calculated at checkout based on the weight and size of your order.

International Shipping

We ship worldwide. International delivery times vary by destination — typically 5–10 business days for Europe and 7–21 business days for the rest of the world, depending on your local postal service and customs processing.

Shipping costs are calculated at checkout.

Customs, Duties & Import Taxes

International orders may be subject to import duties, taxes, and customs fees charged by your country's customs authority. These charges are the responsibility of the recipient and are not included in our prices or shipping charges. We have no control over these charges and cannot predict their amount. Please check with your local customs office before placing an order if you're unsure.

Personalised & Custom Orders

As all of our items are made to order and personalised, please double-check all names, spellings, and details before placing your order. We are unable to make changes once production has begun.

Lost or Delayed Orders

If your order hasn't arrived within the expected timeframe, please contact us at layer1etsy@gmail.com and we will do our best to help.